At my3win, the privacy and security of your personal data is a core responsibility — not an afterthought. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you hold over your information.
This Privacy Policy ("Policy") describes how my3win ("we", "us", "the Operator", "the Platform") collects, processes, stores, and protects personal data obtained from users ("you", "Member "User") who access and use the my3win website located at https://my3win.cam and all associated services, including online casino games, sports betting, live dealer products, and customer support channels.
my3win is committed to handling personal data responsibly and in accordance with applicable data protection principles. We collect only what is necessary for operating a safe, compliant, and high-quality gaming platform for Malaysian players and users in other permitted markets. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without first obtaining your consent.
This Policy should be read alongside our Terms and Conditions, which govern the overall legal relationship between you and my3win. By registering an Account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Plain-language summary: We collect your data to run your account, process transactions, prevent fraud, and improve our services. We protect it with strong security measures and give you clear rights to access, correct, or delete it at any time.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
my3win collects Personal Data through several channels: directly from you when you register an Account or use Platform features; automatically through your interaction with the Platform; and from third-party service providers engaged to assist with identity verification, payment processing, and fraud prevention.
The categories of data we collect include:
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where identity document photographs are required for KYC verification, in which case such data is processed solely for identity verification purposes and retained only for the duration specified in Section 8.
my3win uses the Personal Data we collect for the following specific purposes:
We process your Personal Data on the following legal grounds, depending on the specific processing activity:
my3win does not sell, rent, or trade your Personal Data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
Our commitment: We never sell your personal information to advertisers, data brokers, or any commercial third party. Sharing occurs only where operationally necessary and always subject to appropriate contractual data protection safeguards.
my3win uses cookies and similar tracking technologies to operate the Platform, maintain session security, analyse user behaviour, and optimise the gaming experience. The following types of cookies are used:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing the Platform. For most browsers, cookie management options are available under Settings > Privacy or Settings > Advanced.
my3win does not use third-party advertising cookies or cross-site tracking pixels. We do not participate in behavioural advertising networks.
We retain your Personal Data for no longer than is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:
Upon the expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures. Where data must be retained as part of an ongoing investigation or legal proceding, retention continues until the matter is fully resolved.
my3win implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your responsibility: While we implement strong platform-side security measures, you are equally responsible for maintaining the security of your Account credentials. Never share your username or password with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your Account.
You hold the following rights in respect of the Personal Data my3win holds about you. These rights may be exercised at any time by submitting a written request to our Data Protection contact as described in Section 14:
| Right | Description |
|---|---|
| Right of Access | You have the right to request a copy of all Personal Data we hold about you, along with information about how it is used and with whom it is shared. We will respond to verified access requests within 30 days. |
| Right to Rectification | You have the right to request the correction of any inaccurate or incomplete Personal Data. Some corrections (e.g., name changes) may require supporting documentation for verification purposes. |
| Right to Erasure | You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained for legal and regulatory compliance reasons as described in Section 8. |
| Right to Restrict Processing | You may request that we restrict the processing of your data in certain circumstances, for example while the accuracy of data is being contested or while an objection to processing is being considered. |
| Right to Data Portability | Where processing is based on your consent or contract performance, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider. |
| Right to Object | You may object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling legitimate grounds that override your interests. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. |
We aim to respond to all valid data rights requests within thirty (30) days. For complex or multiple requests, the response period may be extended by up to a further sixty (60) days, in which case you will be notified of the extension and reason for it.
The my3win Platform is intended exclusively for use by persons who are at least twenty-one (21) years of age. We do not knowingly collect Personal Data from individuals under the age of 21 and do not permit such individuals to register an Account or access any gambling services.
Age verification is a mandatory step in our registration and KYC process. All Accounts are subject to identity document verification before any withdrawal is processed. Where we discover that an Account has been registered by a person under 21 years of age, we will immediately suspend the Account, conduct a review, and permanently close the Account. Any deposits made by an underage user may be returned minus administrative handling costs; any winings derived from underage gambling will be forfeited in full.
If you are a parent or legal guardian and believe your minor child has accessed the Platform or provided us with Personal Data without your knowledge, please contact us immediately at [email protected] (plain text — not clickable). We will take prompt action to investigate and remove any such data.
The my3win Platform may, in limited circumstances, reference or link to third-party services operated by independent organisations. This Privacy Policy applies solely to Personal Data collected and processed by my3win. We are not responsible for the privacy practices of any third-party services and encourage you to review the privacy policies of any external platforms you interact with independently.
Third-party service providers engaged by my3win as Data Processors — including payment networks, KYC verification providers, and game suppliers — are contractually required to:
my3win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legislation, regulatory guidance, or Platform operations. The effective date at the top of this Policy indicates when the current version came into force.
When material changes are made to this Policy, we will notify registered Members via email to the address associated with their Account and/or by displaying a prominent notice on the Platform. For non-material clarifications or corrections, we will update the Policy without prior notice but will revise the "Last Updated" date accordingly.
Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request Account closure in accordance with our Terms and Conditions.
We recommend that you review this Policy periodically to remain informed of how your data is being handled. The current version is always available at https://my3win.cam/privacy-policy.
For any privacy-related enquiries, data rights requests, or concerns regarding this Policy, please contact the my3win Data Protection team through the following channels:
When submitting a data rights request, please provide your full registered name, Account email address, and a description of your request. We may ask you to verify your identity before processing the request to ensure we are responding to the rightful Account holder.
For responsible gambling support, account restriction requests, or self-exclusion enquiries, please visit our dedicatedResponsible Gambling page for full details of the tools and support resources available to you.
We aim to respond to all data rights and privacy enquiries within 30 days of receipt. For complex requests, we may extend this period by up to 60 days and will notify you accordingly. There is no charge for exercising your data rights.
Six core privacy principles that guide every data decision we make at my3win — from the moment you register to long after you close your account.
All data in transit is protected by256-bit TLS encryption. Sensitive stored data including KYC documents and financial records is encrypted at rest using AES-256, ensuring your information is unreadable to any unauthorised party.
my3win does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Your data is used exclusively to operate and improve the services you have registered for.
You have the right to access, correct, restrict, port, or erase your personal data at any time. Submit a request to our Data Protection team and receive a full response within 30 days — free of charge.
We collect only what is genuinely necessary for account operation, transaction processing, identity verification, fraud prevention, and service improvement. We do not harvest data beyond these defined purposes.
In the event of a security incident that poses a material risk to your data, we commit to notifying affected Members promptly and taking immediate remedial action. Our incident response plan is tested and maintained year-round.
We retain your data only as long as necessary or legally required. Account data is held for five years post-closure for compliance purposes; other categories are deleted on defined schedules. No indefinite data hoarding.
We take privacy seriously because you deserve a platform you can genuinely trust. Explore everything my3win has to offer with complete confidence that your personal information is protected at every step.
🔞 For players aged 21 and above only. Please gamble responsibly. Need support? Visit our Responsible Gambling page.