Terms & Conditions

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "Member") and my3win ("we", "us", "the Platform", "the Operator"), governing your access to and use of the my3win website located at https://my3win.cam and all associated services, features, games, and promotional offers made available thereon.

my3win is an online casino and sports betting platform serving registered players in Malaysia and other permitted jurisdictions. Our platform offers a wide range of entertainment services including but not limited to live dealer casino games, sports betting, slots, lottery, and poker — all transacted in Malaysian Ringgit (MYR) with support for major Malaysian payment channels including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank.

By accessing the Platform, creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not accept these Terms, you must immediately cease using the Platform.

Definitions

In these Terms, the following defined terms carry the meanings assigned to them below unless the context requires otherwise:

Account Eligibility

Access to and use of the my3win Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of the Member's use of the Platform:

1. Age Requirement: You must be at least twenty-one (21) years of age. my3win strictly enforces a 21+ policy for all casino and sports betting activities. We reserve the right to request proof of age at any time and to suspend or permanently close any Account found to belong to a person under 21 years of age. Any winnings accrued by an underage player shall be forfeited in full.
2. Jurisdiction: You must be accessing the Platform from a jurisdiction in which online gambling is not prohibited by applicable law. You are solely responsible for determining whether gambling online is lawful in your jurisdiction. my3win makes no representations regarding the legality of its services in any specific jurisdiction outside its intended operating markets.
3. Capacity: You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction. You may not register an Account if you are under any legal disability that prevents you from forming enforceable agreements.
4. Single Account: Each individual may hold only one (1) registered Account on the Platform. The creation of duplicate, secondary, or alias accounts is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.
5. Own Identity: You must register using your own true identity. Registering an Account on behalf of another individual, or allowing another person to use your Account, is prohibited.
6. Not a Self-Excluded Individual: You must not be subject to any active self-exclusion arrangement with my3win or have been permanently excluded from the Platform at any prior time.

Account Registration & Verification

To access the full suite of services on my3win, you must create a registered Member Account. During the registration process, you will be required to provide accurate, complete, and current personal information including, at minimum, your full legal name, date of birth, residential address in Malaysia, email address, and mobile phone number.

You acknowledge and agree that:

• All information provided during registration must be truthful and accurate. Providing false, misleading, or incomplete registration information is grounds for immediate Account suspension.
• You are responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share these credentials with any third party.
• You must notify us immediately if you become aware of any unauthorised access to your Account. my3win accepts no liability for losses resulting from your failure to maintain the security of your credentials.
• my3win may, at its discretion, require you to complete enhanced KYC verification at any stage. Required documents typically include a valid Malaysian government-issued identity document (MyKad, Passport, or Driver's License), proof of residential address (utility bill or bank statement dated within three months), and in certain circumstances a selfie holding your identity document.
• Accounts that have not completed KYC verification may have withdrawal functionality restricted until such verification is completed to the Operator's satisfaction. KYC review typically completes within 24 to 48 hours of document submission.

Terms of Use

By accessing and using the my3win Platform, you agree to the following general conditions of use:

• You will use the Platform solely for lawful entertainment purposes and for your own personal, non-commercial use.
• You accept that gambling involves financial risk and that you may lose money. You are wagering voluntarily and of your own free will. my3win is not responsible for any gambling losses you sustain while using the Platform.
• You will not use any automated software, bots, scripts, or other artificial means to interact with the Platform, exploit games, or gain an unfair advantage over other players or the Operator.
• You will not engage in any form of collusion, chip dumping, or coordinated betting strategy designed to circumvent the Platform's risk management systems.
• You will not use the Platform's payment channels for money laundering, fraud, or any other illegal financial activity. All funds deposited must originate from legitimate sources and belong to you personally.
• You accept that the Platform may experience temporary downtime for maintenance, and that my3win shall not be liable for any losses arising from service unavailability outside of our reasonable control.
• You agree not to reproduce, distribute, display, or create derivative works from any content on the Platform without the express prior written consent of my3win.

Deposits & Withdrawals

my3win supports deposits and withdrawals exclusively in Malaysian Ringgit (MYR). The following terms govern all financial transactions on the Platform:

6.1 Deposits

• Deposits may be made via the following supported payment methods: DuitNow, FPX, Maybank online banking, CIMB Clicks, Public Bank online banking, RHB Now, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency (BTC, USDT).
• A minimum deposit amount applies and may vary by payment method. The applicable minimums are displayed at the point of transaction.
• Deposits are generally credited to your Account balance within minutes of successful payment confirmation. In the event of a processing delay, please contact our support team.
• my3win reserves the right to refuse or reverse any deposit that appears inconsistent with our Anti-Money Laundering (AML) policies or that relates to a payment method not registered in your name.

6.2 Withdrawals

• Withdrawal requests are processed according to published timelines: e-wallet withdrawals (Touch 'n Go, Boost, GrabPay) are typically processed in under five minutes; DuitNow and FPX bank transfers within 5 to 15 minutes; direct bank wire transfers within 15 to 60 minutes. These timelines are targets and may be affected by peak demand, KYC status, or third-party processing delays.
• Withdrawals must be made to a payment method registered in the same name as your my3win Account. We do not process withdrawals to third-party accounts under any circumstances.
• The Operator reserves the right to request additional documentation before processing any withdrawal, particularly for first-time withdrawals or amounts exceeding applicable verification thresholds.
• Any active Bonus Funds or associated wagering requirements must be fully resolved before a withdrawal request can be submitted.
• Deposits that have not been wagered at least once may be subject to a processing review before withdrawal. This is a standard anti-fraud measure.

Bonuses & Promotions

my3win offers a range of promotional bonuses to both new and existing Members. All bonuses are subject to the general terms below as well as any specific terms attached to individual offers.

• Eligibility: Bonuses are available to eligible Members only. Unless otherwise stated, each bonus offer may only be claimed once per Member, household, IP address, or shared device.
• Wagering Requirements: Unless designated as a "wagering-free" promotion, all bonuses are subject to a wagering requirement that must be satisfied before any associated winnings may be withdrawn. The specific multiplier applicable to each promotion is stated in the relevant offer terms. As an illustrative example, a RM100 bonus with a 15x wagering requirement requires a total wagered amount of RM1,500 before withdrawal eligibility is triggered.
• Maximum Bet Restriction: While playing with active Bonus Funds, a maximum single-bet or single-spin cap applies. This cap is specified in individual promotion terms and generally ranges between RM25 and RM50. Placing bets exceeding the cap while bonus funds are active may result in forfeiture of the bonus and associated winnings.
• Game Contribution: Not all games contribute equally toward clearing a wagering requirement. Slot games typically contribute 100%; table games (baccarat, blackjack, roulette) typically contribute 10% to 20%. Specific contribution rates are published in the bonus terms for each promotion.
• Bonus Expiry: All bonuses must be claimed and wagering requirements satisfied within the validity window specified in the offer terms, typically between 7 and 30 days. Expired bonuses and associated winnings are forfeited automatically.
• Maximum Cash-Out: Certain bonuses, particularly free spin and no-deposit promotions, may impose a cap on the maximum withdrawal amount derived from bonus winnings. Where applicable, this cap is stated in the individual offer terms.
• Abuse: my3win reserves the right to withhold or reverse any bonus where it reasonably believes the offer has been claimed in bad faith, exploited through low-risk hedging strategies, or obtained through the creation of multiple accounts.

Betting & Gaming Rules

The following rules apply to all wagering activity on the my3win Platform, encompassing sports betting, live casino, slots, and all other game types:

• Bet Finality: Once a wager has been confirmed and accepted by the Platform, it may not be cancelled or amended by the Member. It is your responsibility to verify the accuracy of your selection, stake amount, and odds before confirming any bet.
• Odds: Odds displayed on the Platform are subject to change until a bet is confirmed. The odds applicable to a wager are those displayed at the time of confirmation. In the event of a manifest pricing error, my3win reserves the right to void the relevant bet and return the stake to the Member's Account.
• Void Bets: A bet may be declared void and the stake returned in circumstances including, but not limited to, event cancellation, technical malfunction, or where a bet was placed on the basis of erroneous information.
• Sports Betting: All sports bets are settled in accordance with my3win's published sports rules for each respective sport. Coverage includes Liga Super Malaysia, English Premier League, UEFA Champions League, UFC, and other major global competitions. In-play betting markets close at the time of any significant in-game incident at the Operator's discretion.
• Live Casino: The results of all live dealer games are determined by the live game outcome as captured by our streaming providers. In the event of a connection failure during a live casino round, the round outcome as recorded by the game server shall be final.
• RNG Games: All random number generator (RNG)-based games on the Platform use certified RNG systems independently tested for fairness. Published RTP figures are long-term averages and do not guarantee any return within any individual gaming session.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all games and betting markets. These limits are displayed within the game interface or betting slip prior to placement.

Prohibited Conduct

The following actions and behaviours are strictly prohibited on the my3win Platform. Any Member found to have engaged in prohibited conduct is subject to immediate Account suspension, permanent closure, and forfeiture of all balances without notice:

• Registering more than one Account on the Platform under any name, identity, or payment method.
• Providing false, misleading, or fraudulent information during registration, KYC, or any other verification process.
• Using the Platform if you are under 21 years of age, self-excluded, or accessing from a Prohibited Jurisdiction.
• Exploiting bugs, errors, or unintentional system features to gain an unfair advantage. Any winnings arising from such exploitation are void.
• Using third-party software tools, bots, artificial intelligence systems, or other automated methods to interact with or place bets on the Platform.
• Engaging in or facilitating collusion, match-fixing, or any other activity designed to corrupt the integrity of a sporting event or casino game.
• Depositing funds derived from criminal activity or using the Platform to launder money or circumvent currency controls.
• Reselling, transferring, or selling Account credits, winnings, or Bonus Funds to any third party.
• Engaging in abusive, threatening, or harassing behaviour toward my3win staff, support agents, or other platform users through any channel.
• Attempting to reverse engineer, decompile, or otherwise interfere with the technical infrastructure of the Platform.

Account Suspension & Closure

my3win reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraudulent activity, identity theft, or money laundering.
• Failure to complete required KYC verification within a reasonable timeframe.
• Account inactivity for a period exceeding twelve (12) consecutive months.
• Request by a Member for voluntary self-exclusion under our Responsible Gambling policy.
• Legal obligation arising from regulatory direction or court order.

Upon Account closure due to a breach of these Terms, any Account balance may be forfeited at the Operator's discretion. Where an Account is closed for reasons unrelated to a breach (for example, voluntary closure by the Member or business decision by the Operator), any genuine real-money balance remaining in the Account shall be returned to the Member via their registered payment method following KYC clearance.

Members may request voluntary Account closure at any time by contacting our support team. A cooling-off period of up to 24 hours may apply before permanent closure is enacted, to allow the Member time to reconsider. Accounts subject to active investigations may be held in suspension until the matter is resolved.

Intellectual Property

All content on the my3win Platform, including but not limited to the brand name, logo, website design, software, game interfaces, graphics, text, promotional materials, and data compilations, is the exclusive intellectual property of my3win or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not include any right to reproduce, distribute, publicly display, create derivative works from, reverse engineer, or commercially exploit any Platform content.

Any unauthorised use of my3win's intellectual property is strictly prohibited and may give rise to civil or criminal liability. If you believe any content on the Platform infringes upon your intellectual property rights, please contact us at the details provided in Section 16.

Limitation of Liability

To the fullest extent permitted by applicable law, my3win, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to:

• Gambling losses sustained through lawful wagering activity on the Platform.
• Service interruptions, downtime, or technical failures outside of our reasonable control.
• Unauthorised access to your Account resulting from your failure to maintain credential security.
• Loss of data, profits, revenue, or goodwill arising from your use of or inability to access the Platform.
• Errors in odds, game outcomes, or promotional terms that have been corrected pursuant to these Terms.

In jurisdictions that do not allow the exclusion or limitation of liability for certain types of damages, our liability is limited to the maximum extent permitted by law. In no event shall the total aggregate liability of my3win to any Member exceed the total amount deposited by that Member in the twelve (12) months preceding the claim.

Responsible Gambling

my3win is committed to promoting responsible gambling practices. We believe that gaming should be a form of entertainment and never a source of financial hardship or emotional distress. The following tools and policies are available to all Members:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits on their Account at any time through the Account settings interface. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Members may configure session duration alerts to prompt regular breaks during extended gaming sessions.
• Cooling-Off Periods: Members may request a temporary suspension of their Account for a defined period of 1, 7, 14, or 30 days. During a cooling-off period, access to the Account is restricted and the restriction cannot be removed before the selected period expires.
• Self-Exclusion: Members who wish to permanently exclude themselves from the Platform may submit a self-exclusion request to our support team. Self-exclusion is permanent and irrevocable. Once enacted, the Member's Account will be closed and no new Account may be created using any of the Member's registered personal details.
• Age Verification: my3win enforces a strict minimum age of 21 years for all platform activities. Identity verification is conducted on all accounts prior to the processing of withdrawals.

For more detailed guidance on our responsible gambling tools, limits, and support resources, please visit our dedicated Responsible Gambling page.

Amendments to These Terms

my3win reserves the right to modify, update, or replace these Terms and Conditions at any time. Amendments may be made in response to changes in applicable law, regulatory requirements, product offerings, or operational needs.

When material changes are made to these Terms, we will provide notice to registered Members via email to the address associated with the Account and/or by displaying a prominent notice on the Platform homepage. The revised Terms will become effective upon the date stated in the notice.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 10.

It is your responsibility to review these Terms periodically. The current effective date is displayed at the top of this page.

Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided on the Platform, shall be interpreted and governed in accordance with applicable law.

In the event of a dispute between a Member and my3win, we encourage all parties to first attempt resolution through direct communication. Members may contact our customer support team at any time to raise a complaint, and we commit to acknowledging all formal complaints within 48 hours and providing a substantive resolution response within seven (7) business days.

If a dispute cannot be resolved through direct communication, the parties agree to attempt resolution through good-faith mediation before pursuing any formal legal proceedings. Nothing in this section limits your statutory rights under applicable consumer protection legislation.

The invalidity, illegality, or unenforceability of any provision of these Terms shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require clarification on any aspect of your Account or our services, please contact the my3win support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the Platform in English, Bahasa Melayu, and Mandarin
• WhatsApp Support: Contact details provided upon Account registration

For responsible gambling support, self-exclusion requests, or account restriction enquiries, please reference our Responsible Gambling page for full details of available tools and external support resources.

For privacy-related enquiries, including requests to access, correct, or delete your personal data, please review our Privacy Policy for the appropriate contact details and procedures.